100% Satisfaction Guaranteed!
All orders placed through the Modern Wall Art website are 100% provided a 30 Day Money Back Guarantee! If you are not happy with your order or simply change your mind, just send it back to us for a full refund of your purchase price!
When does the 30 days start?
The 30 Day period will start from the date that you received the item, this is usually based on the signing of the consignment note from the courier. If a consignment note is not available, we will start the 30 Days from the dispatch date plus 3 days.
How do I make a claim?
Simply Contact Us by email and include your order details and we will reply with a confirmation.
Who pays for the return freight?
The customer will be liable for any freight costs to return the item/s to Modern Wall Art.
Where do I send the items?
To our Melbourne warehouse. We will advise you where to send the item/s when we confirm your order details.
How do I return the item/s?
You must arrange for the item to be returned to the nearest Modern Wall Art warehouse. You will be provided with an address and times that items will be received. In all circumstances, items should be in their original packaging and be suitably packed and protected from damage during freight.
How much do you get back?
You will be refunded the original purchase price of the item/s being returned.
When will you get the money?
Modern Wall Art will refund the money within 48 hours of receiving the returned item/s returned under the 30 Day Money Back Guarantee. Please note that it may take a couple of days for the bank to clear funds to your account or credit card. We will advise once the refund has been issued.
How will get the money?
Modern Wall Art will refund the money to the original account used to purchase the item. No other form of refund (apart from crediting your account) will be issued.
What will Modern Wall Art not refund?
Modern Wall Art will not refund any freight costs including any re-delivery fees to or from Modern Wall Art, or any surcharges incurred during the transaction.
Modern Wall Art will not issue a refund if the item is returned damaged or not in the original condition and packaging with all original accessories supplied.
Please also see our Warranty and Returns conditions (for when the 30 Day Money Back Guarantee is not applicable).